Antenna 7 crashing on preview page

[prem]

Twice so far I have had Antenna crash on me. Once yesterday and once two weeks ago. In both cases I had a text box open with two or three lines of text unsaved. In both cases I opened the preview page and on trying to go back to Antenna it had crashed obviously losing the unsaved text.
I have tried to repeat the problem today, but so far I have not been able to, so this looks like it is going to be a hard one to crack.

The other problem I have found is that I have tried the latest Microsoft Edge having previously hated the original version I always stuck to Internet Explorer. Having tried Edge I found that to test for mobile use you cannot close Edge down narrow enough. I don't know whether anybody else has found this problem.

Prem.

[J]

Hi Prem,

Please let me know if you find a way to reproduce the crash issue, and whether Antenna quit or froze.

With Edge 44.18362.449.0 I can reduce Edge narrow enough to test for mobile.

Cheers,
J

[prem]

Hi Jason,

As soon as I can reproduce the crash I will certainly let you know.
In each case Antenna froze.

The version of Edge that I have is: 84.0.522.44 and stating that it is up-to-date.

Regards,
Prem

[prem]

Hi Jason,

I finally got it to crash but it is still not consistent.
I had a text window open to update the text and this was left open. I then click preview page and that's when antenna froze. So what I have done is to go into the event viewer and save the details from the crash log and windows reporting.
Hopefully they should be useful to you.

The first one is the first crash log:

Faulting application name: Antenna.exe, version: 7.1.7461.39105, time stamp: 0x5eda15b8
Faulting module name: spCapBtn.dll_unloaded, version: 8.2.3.43, time stamp: 0x5e60fbb9
Exception code: 0xc0000005
Fault offset: 0x0005857c
Faulting process ID: 0x2d4c
Faulting application start time: 0x01d66729262b6928
Faulting application path: E:\Program Files\Antenna\Antenna.exe
Faulting module path: spCapBtn.dll
Report ID: 0655ccab-868e-41a0-a902-c6d3f19032d6
Faulting package full name:
Faulting package-relative application ID:

The second one is the details from the first crash log:

- <Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
- <System>
<Provider Name="Application Error" />
<EventID Qualifiers="0">1000</EventID>
<Version>0</Version>
<Level>2</Level>
<Task>100</Task>
<Opcode>0</Opcode>
<Keywords>0x80000000000000</Keywords>
<TimeCreated SystemTime="2020-07-31T10:59:53.5653334Z" />
<EventRecordID>12955</EventRecordID>
<Correlation />
<Execution ProcessID="0" ThreadID="0" />
<Channel>Application</Channel>
<Computer>Prems1</Computer>
<Security />
</System>
- <EventData>
<Data>Antenna.exe</Data>
<Data>7.1.7461.39105</Data>
<Data>5eda15b8</Data>
<Data>spCapBtn.dll_unloaded</Data>
<Data>8.2.3.43</Data>
<Data>5e60fbb9</Data>
<Data>c0000005</Data>
<Data>0005857c</Data>
<Data>2d4c</Data>
<Data>01d66729262b6928</Data>
<Data>E:\Program Files\Antenna\Antenna.exe</Data>
<Data>spCapBtn.dll</Data>
<Data>0655ccab-868e-41a0-a902-c6d3f19032d6</Data>
<Data />
<Data />
</EventData>
</Event>

The third one is the windows reporting:

Fault bucket 2234537881731956318, type 1
Event Name: APPCRASH
Response: Not available
Cab Id: 0

Problem signature:
P1: Antenna.exe
P2: 7.1.7461.39105
P3: 5eda15b8
P4: spCapBtn.dll_unloaded
P5: 8.2.3.43
P6: 5e60fbb9
P7: c0000005
P8: 0005857c
P9:
P10:

Attached files:
\\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WERD87D.tmp.dmp
\\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WERD9D6.tmp.WERInternalMetadata.xml
\\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WERD9E7.tmp.xml
\\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WERD9E5.tmp.csv
\\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WERDA15.tmp.txt

These files may be available here:
\\?\C:\ProgramData\Microsoft\Windows\WER\ReportArchive\AppCrash_Antenna.exe_d431ff7ca3391a326ac04dfc8b5d9e3ea820eb7_592dfee1_30290102-d4df-46dc-b1cb-c354c50691ce

Analysis symbol:
Rechecking for solution: 0
Report Id: 0655ccab-868e-41a0-a902-c6d3f19032d6
Report Status: 268435456
Hashed bucket: 1ffe321926bad3a49f02ac5d45c97e5e
Cab Guid: 0

The fourth one is the windows reporting details:

- <Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
- <System>
<Provider Name="Windows Error Reporting" />
<EventID Qualifiers="0">1001</EventID>
<Version>0</Version>
<Level>4</Level>
<Task>0</Task>
<Opcode>0</Opcode>
<Keywords>0x80000000000000</Keywords>
<TimeCreated SystemTime="2020-07-31T10:59:55.5586772Z" />
<EventRecordID>12956</EventRecordID>
<Correlation />
<Execution ProcessID="0" ThreadID="0" />
<Channel>Application</Channel>
<Computer>Prems1</Computer>
<Security />
</System>
- <EventData>
<Data>2234537881731956318</Data>
<Data>1</Data>
<Data>APPCRASH</Data>
<Data>Not available</Data>
<Data>0</Data>
<Data>Antenna.exe</Data>
<Data>7.1.7461.39105</Data>
<Data>5eda15b8</Data>
<Data>spCapBtn.dll_unloaded</Data>
<Data>8.2.3.43</Data>
<Data>5e60fbb9</Data>
<Data>c0000005</Data>
<Data>0005857c</Data>
<Data />
<Data />
<Data>\\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WERD87D.tmp.dmp \\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WERD9D6.tmp.WERInternalMetadata.xml \\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WERD9E7.tmp.xml \\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WERD9E5.tmp.csv \\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WERDA15.tmp.txt</Data>
<Data>\\?\C:\ProgramData\Microsoft\Windows\WER\ReportArchive\AppCrash_Antenna.exe_d431ff7ca3391a326ac04dfc8b5d9e3ea820eb7_592dfee1_30290102-d4df-46dc-b1cb-c354c50691ce</Data>
<Data />
<Data>0</Data>
<Data>0655ccab-868e-41a0-a902-c6d3f19032d6</Data>
<Data>268435456</Data>
<Data>1ffe321926bad3a49f02ac5d45c97e5e</Data>
<Data>0</Data>
</EventData>
</Event>

There is a second crash log and windows reporting, covering the same crash. If you need them I will send them.

Hopefully this is useful information to work on, but as I said. I could not get it to crash again with any text windows open for modification. I have also saved the report.wer, just in case you need that. This is all new to me. I never had any access to this sort of stuff in my programming days.
I do wonder if Windows is trying to pinch some memory space?

Good luck,
Prem

[J]

Hi Prem,

Thanks for the information. Do you have anything by Kaspersky Labs installed (stickypassword?).

Cheers,
J

[prem]

Hi Jason,

Yes I do have sticky password. As far as I know I have nothing by Kaspersky Labs, unless of course sticky password is by them. I'm afraid at my age now I need something to remember my passwords. I just hope it's not causing any problems.

Regards,
Prem

[J]

Yes, I think sticky password is by Kaspersky Labs. The log posted above says sticky password crashed, and took Antenna down with it.

Is it possible to run Antenna without sticky password running, at least temporarily to see whether that solves it?

Cheers,
J

[prem]

Yes, I will give that a go today. As far as I remember there was no indication in the event viewer that sticky password had crashed. If I get no results today I will switch sticky password back on and run it all again tomorrow and if it crashes. I will dig deeper in the event viewer.

Regards,
Prem

[loes]

In the crash log you will find a dll named spcapbtn.dll
If you do a Google search you can see that that's a dll belonging to the password manager by Kaspersky.

www.pconlife.com/viewfileinfo/spcapbtn-dll/

Loes

[prem]

Thanks for that Loes. They say you never stop learning. I will have to go back through my event viewer and see if there is anything about that DLL before antenna crashed. Thanks once again

Regards,
Prem

[prem]

Hi Jason,

After Loes's comments I went back through my event viewer and looked at the first crash which appears to be completely different to the second one. The first indication is a Windows error reporting and then an application hang. This is shown below. Date and time:25/7/2020 11:40:23
________________

Fault bucket 1550909479808264362, type 5
Event Name: AppHangB1
Response: Not available
Cab Id: 0

Problem signature:
P1: Antenna.exe
P2: 7.1.7461.39105
P3: 5eda15b8
P4: 5ae6
P5: 134217728
P6:
P7:
P8:
P9:
P10:

Attached files:
\\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WERA5BB.tmp.WERInternalMetadata.xml
\\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WERA5CB.tmp.xml
\\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WERA5DA.tmp.csv
\\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WERA5FA.tmp.txt
\\?\C:\Users\Prem\AppData\Local\Temp\WERB394.tmp.appcompat.txt

These files may be available here:
\\?\C:\ProgramData\Microsoft\Windows\WER\ReportArchive\AppHang_Antenna.exe_6ed77acb6a7cce3d7791f4b88ad0ff6237bde0_592dfee1_4eeac4e8-8f89-4aeb-8f3e-ffc618057d5f

Analysis symbol:
Rechecking for solution: 0
Report Id: b408149e-fdc2-4c5c-bb58-17a97d0d1ed8
Report Status: 268435456
Hashed bucket: 00ea860b977e95a1c585eff46ec1e8aa
Cab Guid: 0
__________________

This next one was the application hang. Date and time:25/7/2020 11:40:25
______________________

The program Antenna.exe version 7.1.7461.39105 stopped interacting with Windows and was closed. To see if more information about the problem is available, check the problem history in the Security and Maintenance control panel.
Process ID: 2ee0
Start Time: 01d6626235b794a8
Termination Time: 20
Application Path: E:\Program Files\Antenna\Antenna.exe
Report Id: b408149e-fdc2-4c5c-bb58-17a97d0d1ed8
Faulting package full name:
Faulting package-relative application ID:
Hang type: Unknown
_____________________

This next one was its associated Windows error reporting. Date and time:25/7/2020 11:48:37
________________________________

Fault bucket 1700640780655236702, type 5
Event Name: AppHangB1
Response: Not available
Cab Id: 0

Problem signature:
P1: Antenna.exe
P2: 7.1.7461.39105
P3: 5eda15b8
P4: 8c68
P5: 134217728
P6:
P7:
P8:
P9:
P10:

Attached files:
\\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER2FA6.tmp.WERInternalMetadata.xml
\\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER2FB7.tmp.xml
\\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER2FC5.tmp.csv
\\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER2FE5.tmp.txt
\\?\C:\Users\Prem\AppData\Local\Temp\WER3EFA.tmp.appcompat.txt

These files may be available here:
\\?\C:\ProgramData\Microsoft\Windows\WER\ReportArchive\AppHang_Antenna.exe_a97cc535cd784b1ee4241a824dd2b5449451e39d_592dfee1_25248e2e-fe57-435e-8ea3-2810a123a65a

Analysis symbol:
Rechecking for solution: 0
Report Id: a054c19b-e997-4342-92c8-f5e01ffd2ac7
Report Status: 268435456
Hashed bucket: 0e0d37b5ffcb8c06f799e3c7957f965e
Cab Guid: 0
_________________________

This last one was the application hang and with no associated windows error reporting file. Date and time: 25/7/2020 11:48:40
____________________________

The program Antenna.exe version 7.1.7461.39105 stopped interacting with Windows and was closed. To see if more information about the problem is available, check the problem history in the Security and Maintenance control panel.
Process ID: 2558
Start Time: 01d6627023a12f35
Termination Time: 19
Application Path: E:\Program Files\Antenna\Antenna.exe
Report Id: a054c19b-e997-4342-92c8-f5e01ffd2ac7
Faulting package full name:
Faulting package-relative application ID:
Hang type: Unknown
_________________________

I think I should have looked at all of these a lot more closely.
Hopefully this will mean something to you.

Regards,
Prem

[prem]

So far, I have not been able to get Antenna 7 to crash any more since the last two. That is with and without Sticky Password running.

I suspect it was Microsoft doing its usual.

Regards
Prem