things going pear shaped

[jim10do]

Hello. After playing around with Antenna for the initial trial period, I decided to purchase the full version so that I could attempt to create a simple web site for my kitchen company. I have no previous experience of web design or any knowledge of html so as you can imagine it's a little bit confusing. Still, as they say, no pain no gain, and hopefully the end results will be worth the effort.

However. Since purchasing Antenna and having access to the tutorials and the forums, I have noticed a couple of things that don't seem right.

1. When I open Antenna it is set to automatically check for updates, but all I get is a message saying that "the update check went pear-shaped"

2. I have noticed on the tutorials that on the colour mixer toolbar, there is a square preview box in the centre of the large coloured circle (if that makes sense) On mine, If I move the cursor around the circle I can see the edges of the square trying to appear but it actually isn't there.

I have emailed technical support but have had no reply. Does anyone know, if I uninstall the software and download it again, will I be able to use the same activation key? Thanx in advance for any replies. Jim

[Stormdance]

Hi Jim,

Welcome to the forum. If you're running a Firewall (e.g. ZoneAlarm) make sure Antenna has permission to access the Internet - otherwise it won't be able to check for updates. I've just run the update check from here and it is working OK at the moment.

Sorry you didn't receive a reply from tech support - as far as I can tell looking back through recent emails we've not received an email from you. If you have further questions or would like to send a screenshot of the colour mixer problem you mentioned then please get in touch via the contact form on www.stormdance.net and I'll get back to you ASAP. Please include which version of Antenna you are currently running - the exact version number is displayed on the splash screen when the program starts.

You can use the same Activation Key - it's valid both for the version you purchased and also for all minor updates (2.1 2.2 2.3 etc.)

Cheers
Stormdance

[jim10do]

Hello. Thank you for your prompt reply. I have checked my firewall settings and Antenna is allowed to connect to the internet. Also, I am having trouble pasting a screenshot of the colour mixer onto your contact form ( I know the alt+ prt scr bit) If you can tell me how to do this, I will send you the relevant info via the contact form. Thanx again. Jim

[Stormdance]

Hi Jim,

Sorry for the confusion - I actually meant for you to contact me via the form and I'd email you where to send the screenshot.

However this may not be necessary - it suddenly occurred to me last night that what you are describing in the colour mixer is actually it's intended behaviour. Here's what you should see:

In the upper left corner of the colour mixer is a colour wheel, and in the center of this is a square showing the currently selected colour. As you move the mouse cursor around the colour wheel the border of the square updates in realtime to preview the colour you are about to select. When you click to select a colour the center of the square updates and the process starts over. Summary: The center of the square always shows the currently selected colour, and the border of the square shows the colour you are about to select (but haven't selected yet).

This makes it very easy to make fine colour adjustments while comparing with the current colour and makes the selection of complimentary and harmonious colours a dream since you can see how two colours are going to look next to each other before making your selection. It's one of the key features of the colour mixer.

Reminds me of a sketch I once saw...


Cheers,
Stormdance

[jim10do]

Hello again. There is no square in the centre of the colour wheel. Thanx. Jim

[Stormdance]

Hi Jim,

Hmm... guess I might need that screenshot after all. I don't have much to go on at the moment - but here's a few things to try:

1. Make sure your graphics card drivers are up to date
2. Download Antenna again and install it - just to make sure you're running the latest version
3. If you're running Windows in 'Large Fonts' mode, switch back to normal mode and see if this makes any difference

Cheers,
Stormdance

[jim10do]

Hello again & thanks for your help so far. I have updated my graphics card drivers, I have downloaded the latest version of Antenna, 2.2.86 (was using 2.1.86) & have configured norton anti-virus to allow Antenna to connect to the internet. However I am still having exactly the same problems. I cannot check for updates & there is no square on the colour mixer. If I move the cursor around the circle I can see parts of the square flicker but when I stop moving the cursor it's not there. Thanx again. Jim

[Stormdance]

Hi Jim,

I'm not sure what else to suggest at the moment... Do you have access to another computer where you can install Antenna? - I've not encountered these problems on any of the test machines so I'd be interested to know if it's specific to one computer.

If you could fill out a bug report form (available on the Help menu in Antenna) giving your computer details this would be helpful - then if anyone else reports a similar problem I may be able to spot a pattern.

Cheers,
Stormdance

P.S. Did you mean 2.2.89 ...?

[jim10do]

Hello. Yes, I did mean 2.2.89. sorry! I have sent a bug report & I will install the sotware tomorrow at work to see if the same problems occur there. I will let you know the outcome.Thanx. Jim

[jim10do]

Hello. I thought you might like an update on todays shenanigans. I copied Antenna onto disc last night from my home pc. I installed it onto the works pc and had exactly the same problems occuring. I uninstalled the software and downloaded it again from the stormdance website(still using works pc)but still no square and updates still going pear-shaped. Different computer, different download, same problems ! I will send a bug report as though from works pc. Hope it helps. Jim

p.s Did you get my first bug report? Just wondering saying as you didn't get my emails last week.

[Stormdance]

Hi Jim,

Thanks for the update - yes I've received the report OK. I'll email back this evening in case you want to send a screenshot so I can see what it is that you're seeing.

Cheers,
Stormdance